Practical Verbal Activity: Part 2 OF 2
You are required to verbally answer the question below. Make sure you read the question carefully and practice your answer before starting your recording.
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In this assessment you are required to demonstrate the following:
You are required to verbally refuse alcohol to a difficult customer showing signs of intoxication.
In the video below you will witness the difficult customer not accepting your refusal of service and insisting that she can be served.
After watching the video below of this difficult customer, consider the following points when verbally refusing her again:
Use a firm voice
Use politeness in your response
State the legal consequences and make the patron aware of the appropriate signage about responsible drinking in the venue by pointing out signage.
Explain to the customer that they are welcome back another time
You can offer a non alcoholic drink
And finally, use conflict resolution skills and refer this difficult situation to an appropriate person in the venue. This might be your manager, security staff or senior member of staff working along side you.
You must include all six (6) dot points above in your verbal answer below.
Please practice and rehearse what you would say and when you are ready, download our app and start your recording by following the steps below:
- verbally refuse alcohol to a difficult customer showing signs of intoxication
Read The Question
You are required to verbally refuse alcohol to a difficult customer showing signs of intoxication.In the video below you will witness the difficult customer not accepting your refusal of service and insisting that she can be served.
After watching the video below of this difficult customer, consider the following points when verbally refusing her again:
Use a firm voice Use politeness in your response State the legal consequences and make the patron aware of the appropriate signage about responsible drinking in the venue by pointing out signage. Explain to the customer that they are welcome back another time You can offer a non alcoholic drink And finally, use conflict resolution skills and refer this difficult situation to an appropriate person in the venue. This might be your manager, security staff or senior member of staff working along side you.Please practice and rehearse what you would say and when you are ready, download our app and start your recording by following the steps below:
Give Your Answer
Step 1:Pick up your smart phone (iPhone or Android) and search for "Eclipse Education" in the app store and download our FREE app.
Step 2:
Open the Eclipse Education app on your smart phone and scan the QR Code below. Or, tap the "enter manually" button in the app and enter your student ID (449022) and assessment number (rsanat2).
Open the Eclipse Education app on your smart phone and scan the QR Code below. Or, tap the "enter manually" button in the app and enter your student ID (449022) and assessment number (rsanat2).
Step 3:
Once you have completed your video recording using our app come back to this page and click here to continue with your course Click Here
