Get in touch.
Real, local support from our team in Geelong. Ask about courses, bookings, certificates, group training — or anything else. We reply to every message within one business day.
How can we help?
Fill in the form and we'll get back to you within one business day. A copy of your message will be emailed to you for your records.
Call us
(03) 5201 0569Speak with our support team directly, 8:30am–5pm Monday to Friday.
Email us
admin@eclipse.edu.auSend us an email any time. We respond within one business day.
Live chat
Instant answersThe fastest way to reach us during business hours — use the chat bubble in the corner of this page.
Visit us
15 Mercer St, Geelong VIC 3220Our head office in central Geelong. Get directions on Google Maps.
Office hours
Real people. Real support.
No ticket queues, no runaround. When you call, chat or write to Eclipse Education, you reach real people who know our courses inside out and genuinely want to help.
Shari K
Admin & Trainer CoordinationKeeps our trainers and course days running like clockwork.
Kimberlee B
Administration & ReceptionThe warm voice on the phone and the smile at our front desk.
Ariel M
Administration OfficerA sharp eye for detail — nothing slips through the cracks.
Rebecca
Administration OfficerClear, friendly answers to every student question.
Jose
Administration OfficerCalm, organised support across every course we run.
Find us in central Geelong.
Eclipse Education's head office is right in the heart of Geelong, a short walk from the train station and the waterfront.
Eclipse Education15 Mercer Street
Geelong VIC 3220 Get Directions
Quick answers.
The questions our support team hears most often. Can't find what you need? Send us a message above or call (03) 5201 0569.
How quickly will I get a reply?
Our support team replies fastest between 8:30am and 5pm, Monday to Friday. Messages sent outside those hours are answered within one business day. For an immediate answer during business hours, use the live chat in the corner of this page or call (03) 5201 0569.
How long does it take to receive my certificate?
Once you've completed all assessment requirements and payment has been made, your Statement of Attainment is emailed to you — typically within 1–2 business days. If you need it urgently, contact our office and we'll do our best to assist.
Can I reschedule my course booking?
Yes. Contact us as early as possible — ideally at least 48 hours before your course date — and we'll move you to another session at no extra charge. See our Policies & Procedures page for full details.
I'm having trouble logging in or resuming my course. What should I do?
First try resetting your password from the login page. If you're still stuck, contact us with the name and email address you registered with and we'll get you back into your course — live chat is usually the fastest way during business hours.
Do you offer group or corporate training?
Yes. Eclipse Education delivers group and corporate training for businesses, schools, councils and community organisations — on-site at your workplace or at our venues. Choose "Group / corporate training" as your topic in the form above, or see our group training page.
Ready to get certified?
Browse upcoming courses and book your place online in minutes. Our team is here if you need help along the way.
