Your certificate
Once you've met all assessment requirements and paid your fees, your Statement of Attainment is emailed to you — typically within 1–2 business days. We won't issue certificates until payment has been made.
Student information
Policies & Procedures.
Transparent training, no surprises. Everything you need to know about studying with Eclipse Education — your rights, our responsibilities, and how we handle fees, refunds, complaints and your personal information.
The full document
Candidate Handbook
Our Candidate Handbook is the complete policies and procedures manual for Eclipse Education students. It's the authoritative reference for everything below — read it before you enrol, and come back to it any time.
Candidate Handbook — Policy & Procedures Manual PDF · 1.2 MB · opens in a new tab- Enrolment & induction
- Fees, charges & refunds
- Complaints & appeals
- Privacy & personal information
- Assessment & certification
- Unique Student Identifier (USI)
- Recognition of Prior Learning & credit transfer
- Student support & welfare
The Candidate Handbook is the authoritative version of all Eclipse Education policies. If anything on this page differs from the handbook, the handbook applies.
App Privacy Policy
How our iOS and Android apps collect, use and protect your information.
Need to reschedule?
You can move to another date or location yourself through your account. More than 24 hours before your class it's free; less than 24 hours and a booking fee applies. See our Terms & Conditions.
Complaints & appeals
Not happy with something, or want an assessment decision reviewed? Contact our team and we'll follow the process set out in the handbook — fairly and promptly.
Verify our registration
Eclipse Education (Eclipse Vale Pty Ltd) is RTO #32252, regulated by ASQA. Check our listing on training.gov.au.
The short version
Policies, in plain English.
The handbook has the full detail — here's what students ask about most, in a sentence or two.
Paying for your course
Many of our online courses let you complete the training first and pay when you pass. The price quoted is all-inclusive — no hidden fees. We accept credit card via our secure portal, plus direct deposit and other options listed after you register.
Your privacy
We collect only the information we need to enrol, train and certify you, and handle it in line with our privacy policy in the handbook. Using our app? See the App Privacy Policy.
Study at your own pace
Online theory doesn't have to be finished in one sitting. Start, stop and resume whenever you like — your progress is saved automatically against your account.
Photo ID & USI
All students completing nationally recognised training must provide photo ID and hold a Unique Student Identifier. Don't have a USI? Get one free at usi.gov.au.
Something not right?
Every student can raise a complaint or appeal an assessment decision. Start by contacting us — the full process and timeframes are in the Candidate Handbook.
Read the Full Handbook
or ask our team — we're happy to explain anything
Train with confidence
Questions about a policy?
Our support team can walk you through anything in the handbook before you enrol — fees, refunds, rescheduling, the lot.
